Over the past year, Cedar Heights has witnessed a significant surge of 25% in customer complaints. The primary areas of concern highlighted in these complaints revolve around the lack of clarity in lease renewals and rate increases, prolonged maintenance service times, available amenities, and challenges related to effective communication with tenants.

Over the past three months, Black Hills has observed a significant rise of 20% in customer complaints. The main issues raised pertain to the attitude of the staff, handling of customer complaints, and the general cleanliness of the restaurant. The increase in complaints has coincided with a notable influx of new hires, leading the restaurant management to recognize the lack of adequate training provided to the new staff members.   

This e-Learning course developed in Articulate Storyline 360 will equip new employees with comprehensive training, ensuring they receive accurate and up-to-date information about the policies and procedures at Cedar Heights. 

This e-Learning course developed in Articulate Rise 360 will train employees at Black Hills with the necessary skills and knowledge to provide unparalleled customer service to their clientele.  

Northwest Healthcare has seen a 10% increase of the improper handling of patient information over the past month. This can lead to severe consequences, such as breaches of privacy, legal implications, and potential harm to patients.

This course aims to address the issue of staff non-compliance with HIPAA regulations at Northwest Healthcare. By providing comprehensive training on the significance of safeguarding patient information, the course intends to instill a deep understanding of HIPAA guidelines and the legal and ethical responsibilities related to patient privacy and data protection.